Contact Us

We'd love to work with you on a commission or one-of-a-kind piece. Please fill out our contact form below to inquire about custom jewelry.

For wholesale and press inquiries please contact our studio. For general inquires please view our FAQ for information regarding shipping, jewelry care and commonly asked questions.

We would love to hear from you! Please fill out this form and we will get in touch with you shortly.

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Crafted with precision, Erica Bello merges architectural forms and traditional jewelry silhouettes to create modern heirlooms.

FAQ

FAQ

PRODUCTION TIME

All the items from Erica Bello are hand crafted with precision and can take between business 2-14 business days to be completed. Please follow the time frames listed in each item description for information regarding when your item will ship.

PAYMENT

Our studio securely processes Paypal and most credit cards.  All prices are listed in US dollars

CARE

Silver jewelry will darken over time and develop a patina. Periodic cleaning with a jewelry polishing cloth will keep silver jewelry white. Never use harsh chemicals to clean your jewelry such as toothpaste or jewelry cleaning solution. A soft bristled toothbrush and warm water can help remove light residue from your jewelry.

Always avoid wearing jewelry while swimming, showering and sleeping.

The collection at Erica Bello has been designed to fade. With regular wear oxidized jewelry will become brighter and over time will developed elegant silver highlights.

Gemstones should be checked annually. With regular wear stones may become loose as a result of repeated bumps and abrasions. Periodic check ups can prevent stones from becoming damaged or falling out. Pave and melee stones will occasionally fall out, especially on bands with diamonds all the way around. Within 3 months of purchase, we will replace melee gemstones at no charge. After 3 months, we will replace melee diamonds and gemstones with a repair fee.

Please contact us for more information regarding repairs and refinishing.

RETURNS

Please follow our criteria if you do need to make a return

If you wish to make a return please contact us within 14 days of receiving your order.

Items must be returned with the original packaging and in brand new, un-worn condition. We will not accept returns that do not meet these criteria and will return your order with an email explaining our position.

Refunds on damaged merchandise are only given if the damage was caused by shipping or had a makers defect (meaning the damage didnt come from regular wear). Items that have been damaged due to regular wear can not be returned

Custom or personalized jewelry cannot be returned or exchanged for any reason.

*If your jewelry does become worn or damaged please contact our studio regarding jewelry repairs and refinishing.