Several of our items are made to order. Please follow the production lead time listed in each items description. If your order is time sensitive please email me directly with your order number for rush processing.When your order is ready to ship you will receive an email with tracking information.

Domestic orders are shipped via USPS Priority Mail
International orders are shipped via USPS First Class International Mail

Shipping Times:
United States: 2-7 business days
Canada: . 10-14 business days
International: 10-24 business days

*some countries may have customs and duty fees that will be added to the cost of international shipping

Ceremonial Collection
Our ceremonial collection includes additional shipping coverage via UPS. Each package is insured and a signature is required upon receipt.

Return and exchange requests for all items must be made within 30 days of delivery. Once the request is approved, the original item(s) must be sent back within 10 days. Items not sent back within this time period are no longer eligible for a return.

Items must be returned with the original packaging and in brand new, un-worn condition. We will not accept returns that do not meet these criteria and will return your order with an email explaining our position.

Shipping charges are non-refundable.
We do not offer price adjustments on prior purchases.

Returns valued over $1,000:
-require an insured shipping label
-will be charged a restocking fee equal to 15% of the cost of the item.

The following items cannot be returned or exchange at any time:
-Items that have been worn, damaged, or altered.
-Custom and personalized jewelry
-International purchases

Repair Warranty
Erica Bello will repair your pieces within one year of purchase at no additional cost. However, we reserve the right to determine if the item has been damaged from normal wear and usage before approving your repair. Our studio also offers repairs, adjustments, and refinishing at an additional cost. If your jewelry does become worn or damaged please contact our studio.

Demi Fine Jewelry
Erica Bello works with precious materials to ensure lasting designs. Oxidized silver is a result of tarnishing and creates a rich black metal that gently burnishes over time. With regular wear oxidized jewelry will become brighter and develop a finish that is unique to the wearer. Gold gilding is a ancient technique of bonding pure gold to other precious metals. The bond is permanent and will last many years.

Ceremonial Jewelry
The ceremonial collection was designed in 18k yellow gold to reflect historical jewelry pieces of the last century. Finished with a soft satin texture each ring looks like it has been unearthed. Rough, yet refined.

Ethically sourced man-made diamonds were used to adorn each ring in the ceremonial collection. This modern addition to these vintage inspired designs creates pieces that are accessible and elegant. In addition to man-made gems, natural stones may also be used to customize your ring. Please view our page on custom rings to learn more about the process behind custom designs.

Considering a custom designed piece of jewelry? We can take you through the steps in making your one of a kind jewelry so you know what to expect.

Sketching
Every design starts with a sketch. Each sketch is refined using cadd software to create a three-dimensional model of your jewelry. Small revisions to the model design are complimentary and further revisions can be made for an additional fee.

Design Approval
Once we’ve settled on a design, the next step is to submit payment. From there, we will begin sourcing your materials and finalizing the design.

Moving to Metal
Your design has been approved, its now ready to get translated into metal using a mix of modern and time honored techniques. The final finish is applied, as well as any additions like gemstones

Final Touches
Before your jewelry leaves our studio, we want make sure it’s perfect.We quality check each piece before photographing it for our archive. Then your jewelry is carefully packed up and shipped to you.

Please Note:
Custom designs can take 4-6 weeks from beginning to end, so we do ask for you patience during the custom design and production process. After all, the best things in life are worth the wait.

Oxidized Silver
With regular wear oxidized jewelry will become brighter and over time will developed elegant silver highlights. Periodic cleaning with a jewelry polishing cloth will keep silver jewelry bright. Never use harsh chemicals such as toothpaste or jewelry cleaning solution to clean your jewelry as it can damage the patina. A soft bristled toothbrush and warm water can help remove light residue from your jewelry.

18k Gold and Gold Gilding
Gold gilding that shows signs of aging and discoloration can be refreshed with a soft polishing cloth. With heavy wear delicate gold gilding can disappear over time. To have your piece repaired please contact our studio.

Jewelry made in gold or platinum will lightly burnish over time achieving a soft satin look. A soft bristled toothbrush with soap and warm water can help remove light residue from your jewelry.

Gemstones
Gemstones should be checked annually. With regular wear stones may become loose as a result of repeated bumps and abrasions. Periodic check ups can prevent stones from becoming damaged or falling out. Pave and melee stones will occasionally fall out, especially on bands with diamonds all the way around. Within 12 months of purchase, we will replace melee gemstones at no charge. After 12 months, we will replace melee diamonds and gemstones with a repair fee.

Storing Your Jewelry
To keep jewelry looking brilliant store it in a dry area. Moisture in the air can lead to tarnishing, so store the jewelry in a jewelry box or pouch. You can also place an anti-tarnish strip in the jewelry box or pouch for further protection. If the jewelry comes in contact with water, perfume, sweat, or any other form of moisture, be sure to wipe and dry the piece.